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DELIVERY POLICY


Shipping Within Canada:

  • Charges are as stated on the purchase completion page.
  • Charges are based on the shipping carrier and shipping method service chosen by the customer.
  • All listed weights for products reflect the cost to ship, and may not be the actual weight of the product.


Shipping to the U.S.A (excluding Hawaii & Alaska):

  • Charges are as stated on the purchase completion page.
  • Charges are based on the shipping method chosen by the customer.
  • All listed weights for products reflect the cost to ship, and may not be the actual weight of the product.
  • Canadian Garden Supply is not responsible for any or all duties, foreign taxes, or import fees. The customer assumes sole responsibility for any or all of these expenses.
  • We suggest contacting local officials to find out if there are extra charges that apply to the products you are ordering.
  • We cannot ship Gaia Green Organics products to the U.S.A.


Shipping to Hawaii & Alaska:

  • Charges are as stated on the purchase completion page.
  • Charges are based on the shipping carrier and shipping method chosen.
  • All listed weights for products reflect the cost to ship, and may not be the actual weight of the product.
  • Canadian Garden Supply is not responsible for any or all duties, foreign taxes, or import fees. The customer assumes sole responsibility for any or all of these expenses.
  • We suggest contacting local officials to find out if there are extra charges that apply to the products you are ordering.
  • We cannot ship Gaia Green Organics products to the U.S.A.


International Shipping:

  • Charges are as stated on the purchase completion page and are based on the shipping carrier and shipping method chosen.
  • All listed weights for products reflect the cost to ship, and may not be the actual weight of the product.
  • Canadian Garden Supply is not responsible for any or all duties, foreign taxes, or import fees. The customer assumes sole responsibility for any or all of these expenses.
  • We suggest contacting local officials to find out if there are extra charges that apply to the products you are ordering.

Privacy:

  • All orders will be packed in discrete plain unmarked packaging.
  • All customers information is private and never sold, shared, or given to anyone.
  • All info collected is the minimum info required to ship and process your order.
  • Canadian Garden Supply does not store any customer’s credit card information.


Delivery Methods:

  • Customers can choose delivery via either Canada Post or FedEx.
  • Delivery times vary by province and region within the province
  • Delivery times vary by the shipping method chosen (Regular, Expedited, Express or Priority).
  • Cost for shipping varies by product weight and size, and is determined through the Canada Post and FedEx online shipping estimators.

 Usual Delivery Times:

  • BC and Alberta: 1 - 3 business days
  • Saskatchewan and Manitoba: 3 - 7 business days
  • Ontario and Quebec: 4 - 9 business days
  • Maritimes: 6 - 11 business days   
  • International: 3 - 14 business days

*Delivery times may vary by season

***In certain circumstances when shipping rates are unfeasible, Canadian Garden Supply reserves the right to either cancel the order or apply additional shipping charges. This may happen if the order is oversized, over weight, or going to a remote location. The customer will be contacted to see which option they prefer: additional shipping charges, or to cancel the order.