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WEBSITE TERMS OF SERVICE

 

Thank you for shopping with us!

Canadian Garden Supply provides website features, products, and services for you to use when you:

  • Visit our website
  • Make purchases
  • Use our products or services
  • Use our applications for mobile
  • Use software provided by Canadian Garden Supply in connection with any of the foregoing (collectively, “Services”).

 

Canadian Garden Supply provides the Services subject to the following conditions:

  1. When making a purchase on our website, we are bound by taxation law to charge the amount of tax based on the point of sale. The point of sale of this website is in British Columbia, Canada, and as such we charge the amount of tax as if the purchase was made here.

  2. In certain circumstances, and without prior knowledge of the customer, we may substitute a product ordered with a similar that has the same features, but is made by a different manufacturer. This is not a common practice at our store and we will always try to provide the item ordered

  3. We always want to pass the lowest prices onto our customers, but sometimes the pricing on our website is wrong.  If that happens, we will notify the purchaser right away if there was a problem with our website.

  4. For all returns, the customer will be responsible for the cost of shipping, both ways.

  5. In order to honour our shipping prices quoted by the website, we reserve the right to ship with a different carrier when the actual cost of shipping exceeds what was charged.  This is not a common occurence but does happen on occasion.  We will make every effort to ensure that the order is not held up by the new carrier.

  6. In certain circumstances when shipping rates are unfeasible, Canadian Garden Supply reserves the right to either cancel the order or apply additional shipping charges. This may happen if the order is oversized, over weight, or going to a remote location. The customer will be contacted to see which option they prefer: additional shipping charges, or to cancel the order. 
  7. Nutrients that arrive frozen should be thawed at room temperature.  If no solids (crystallization) of the nutrient remains after it is thawed, it is fine to use.  If solids remain after thawing, we will replace the nutrient once it is returned.

  8. Canadian Garden Supply reserves the right to request identification from a customer to complete an order if we recieve a fraud alert regarding the customer's credit card during the checkout process.  This is to ensure and confirm that the customer recieving the order is the individual who payed for the order.  In this circumstance, Canadian Garden Supply will not complete and send out the order unless the customer can provide identification to prove their identity, and that they are indeed the owner of the credit card used for purchase.

 

Thank you,

Canadian Garden Supply